If you’ve been invited to a mediation, simply open the invitation link from your mediator, follow the guided steps to provide the requested information, and your mediator will review your submission before scheduling or continuing the mediation process.

Receiving an invitation to mediation can feel unfamiliar, especially if it’s your first time. The good news is that joining the process is straightforward, and your mediator will guide you through each step.

This page answers the questions people most commonly ask after receiving an invitation, so you’ll know what to expect before your mediation begins.

Q: I received an invitation from my mediator. What do I need to do?

A: Open the invitation link your mediator sent by email or message. The link takes you directly to your case rather than a general sign-up page. You’ll be guided through the information your mediator needs before the mediation begins, such as confirming your details and providing any requested information.

Q: Do I need to create an account or download anything?

A: No download is required. Your invitation gives you secure access to your mediation case and guides you through the information your mediator needs. Depending on how your mediator has configured the case, you may be asked to verify your identity or set up secure access for future visits.

Q: What information will I be asked to provide?

A: Every mediation is different, but you’ll usually be asked to explain your side of the dispute in your own words, upload any supporting documents or evidence, and, where relevant, provide financial information such as assets, debts, expenses, or claims. Your mediator will only request information that is relevant to your case.

Q: How do I list my assets, debts, or financial claims?

A: Rather than entering everything as free-form text, you’ll be guided through structured categories. Depending on your case, these may include direct losses, outstanding loans, reimbursements, lost income, property, or other financial items. Using structured information helps your mediator understand the dispute more quickly and reduces misunderstandings.

Q: What if the other party hasn’t responded or refuses to participate?

A: Let your mediator know if you’re concerned. It’s common for one party to respond more quickly than the other. Your mediator will follow up directly and manage the process, so you don’t have to chase the other participant yourself.

Q: What happens after I submit my information?

A: Your mediator reviews the information provided by everyone involved. They’ll identify areas where there’s already agreement, highlight the issues that still need discussion, and prepare for the mediation session. You’ll then receive updates about the next steps, including session dates or additional information if required.

Q: How long does mediation usually take?

A: Every dispute is different. Many mediations are resolved within one to three sessions, while more complex matters may require additional meetings. Once your mediator has reviewed the information from everyone involved, they’ll be able to provide a more accurate estimate.

Q: What happens if we don’t reach an agreement?

A: Mediation is a voluntary process, and no agreement becomes binding until all parties accept and sign the final settlement. If an agreement isn’t reached, your mediator will explain the available options and discuss possible next steps.

Q: Is what I say confidential?

A: In most cases, yes. Confidentiality is one of the core principles of mediation. Information shared during private discussions with your mediator (sometimes called caucus sessions) remains confidential unless you give permission for it to be shared. For more information, see our guide on mediation confidentiality.

Q: Can I participate using my phone or tablet?

A: Yes. The mediation platform is fully responsive, allowing you to review your case, upload documents, provide information, and check updates from your phone, tablet, or computer.

Q: What if I experience a technical problem?

A: If you have trouble accessing your case, uploading documents, or using the platform, contact your mediator or use the support details included in your invitation. Assistance is available to help you continue without unnecessary delays.