The success of a mediation often depends on how well it begins.
Traditionally, onboarding new clients involves multiple emails, phone calls, paper forms and repeated requests for information. It’s time-consuming for both the mediator and the parties, and every manual step creates another opportunity for delays or errors.
iMedi8 simplifies the entire onboarding process by allowing clients to complete everything they need through one secure, guided workflow.
Clients Complete Their Own Information
Instead of mediators manually capturing contact details and case information, clients enter their own information directly into iMedi8.
This reduces administration, eliminates duplicate data entry and helps ensure the information is accurate from the start.
Complete a Safety and Wellness Check
Every mediation should begin with the wellbeing of the participants in mind.
iMedi8 includes a confidential Safety and Wellness Checklist, allowing parties to identify any concerns that may affect their participation or comfort during the mediation process.
This helps mediators prepare appropriately and supports a safe, respectful environment for everyone involved.
Review and Sign the Agreement to Mediate
Before the mediation begins, clients can securely read and electronically sign the Agreement to Mediate.
This ensures everyone understands the process, their responsibilities and the principles of mediation before the first meeting takes place.
Tell Their Story in Their Own Words
Every dispute has two perspectives.
iMedi8 allows each party to provide their own account of the conflict, describe what has happened and explain what they hope to achieve through mediation.
This gives mediators valuable insight before the first session while allowing parties to express themselves without interruption or influence.
Identify the Topics That Matter
Clients can outline the issues they want to discuss before the mediation begins.
Having these topics available in advance helps mediators understand the scope of the dispute and prepare a more structured and productive mediation session.
Capture Financial Information and Claims
Where relevant, parties can record assets, damage claims, financial contributions or other information that forms part of the dispute.
By collecting this information before the mediation starts, iMedi8 helps reduce time spent gathering basic information during sessions and provides a clearer picture of the matters to be discussed.
A Better Start for Everyone
Fast Client Onboarding isn’t just about completing forms.
It’s about giving mediators the information they need before the first session, reducing unnecessary administration and creating a smoother experience for everyone involved.
With iMedi8, clients arrive prepared, mediators stay organised and the mediation can begin with the focus exactly where it belongs—finding a resolution.
Fast Client Onboarding
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Simple, Intuitive Interfaces
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Smarter Case Management
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Agreement Builder
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